Porac Bank is regulated by the Bangko Sentral ng Pilipinas
https://www.bsp.gov.ph

Customer Complaint / Feedback Form

How Did We Do Today?

Let us know how we did today. We would like to hear your feedback as it would help us improve your banking experience. To immediately address your issues and complaint, please refer to the following Consumer Assitance Structure.

150

Satisfied Clients

53

Years of Experience

250

Completed Projects

1

Expect the we will strive to provide prompt resolution to your concerns within a reasonable period.

  • Facebook : Porac Bank
  • Viber : 0921 320 9945
  • Branch : Visit the nearest Porac Bank Branch
2

If you have any concerns about how your problem was handled by us or if you are not comfortable with our Branch Personnel, you may ask for the following Officer to review or attend your needs.

  • Consumer Assitance, Head, Paul John Jaranilla
  • Porac Bank, Corporate Office, Priser Bldg. Cor. Flora Ave. Sto. Rosario, Angeles City, Pampanga
  • customerfeedback@poracbank.com
  • (045) 322 9900 | (045) 322 0909
  • (0998) 881 8294 | (0998) 963 4243
3

If you are not satisfied on how your concern was resolved, you may refer this to the Financial Consumer Affairs Group of the Bangko Sentral Pilipinas (BSP) through the following contacts:

* Please state your Porac Bank case reference number if you decide to refer your concern to the BSP.