Account Deletion Process
We’re sorry to see you go. If you wish to delete your account, please refer to the options and procedures below. This guide ensures a smooth and secure closure of your account in accordance with banking regulations and internal policies.
1. How to Delete Your Account
A. Formal Closure at the Branch
This method ensures proper documentation and faster deactivation.
1. Visit any branch of the Bank.
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2. Present a valid government-issued ID.
Nulla vitae elit libero elit non porta eget.
3. Surrender all relevant items:
- Passbook
- Unused checks (if applicable)
- Checkbook (if issued)
4. Withdraw all remaining funds or receive a manager’s check.
1. How to Delete Your Account
A. Formal Closure at the Branch
This method ensures proper documentation and faster deactivation.
01
1. Visit any branch of the Bank.
02
2. Present a valid government-issued ID.
03
3. Surrender all relevant items:
- Passbook
- Unused checks (if applicable)
- Checkbook (if issued)
04
4. Withdraw all remaining funds or receive a manager’s check.
B. Automatic Closure via Zero Balance
Accounts with a zero balance and no activity for a specific period may be automatically closed, depending on account type.
Auto-closure triggers:
- Zero balance maintained for one day;
- Non-compliance with minimum maintaining ADB balance; and
- When the balance turned zero due to:
- Auto charges (e.g., service fees),
- Auto debit arrangements,
- Inward transactions
2. Key Reminders Before You Close
- Withdraw all remaining funds
- Cancel scheduled payments or standing instructions
- Download any necessary statements or transaction history
3. After Closure
- The account will automatically be deleted and no longer be accessible via the Mobile App.
- Your account details will be securely archived for 5 years, in line with BSP and Data Privacy Act requirements.
- You may open a new account with us at any time, subject to eligibility.